We can upgrade your garage door and gate operators to the newest model that will operate normally during a power failure.
Is the problem with a single remote or all of your remotes?
If the problem is a single remote try changing the battery in the in the remote.
If the problem is with all your remotes it could be multiple issues. Contact us asap to schedule a service call and resolve the problem.
Garage door: you follow the arm where it connects from the door to the operator. There should be a red handle on rope. Pull the handle down, and manually lift the door.
Gate : To open manually first turn the power off to the operator, then go to the operator and see if there is a foot pedal. If so, push pedal down and pull gate open. If there is no foot pedal call us for service.